Terms of Service

By creating an account or using Skinora, you agree to these Terms, our Privacy Policy, and our Medical Disclaimer. If you do not agree, do not use the Service.

You must be at least 16 years old (or the age of digital consent in your country). By using Skinora you confirm you meet this requirement and can form a legally binding contract. Business use requires a separate agreement.

You are responsible for activity under your account. Sign in uses Google or Apple — protect those credentials. Notify us immediately at security@skinora.io if you suspect unauthorized use.

We grant you a personal, non-transferable, revocable license to use Skinora for your own skincare purposes, subject to these Terms. You may not: reverse engineer, resell, automate mass usage, scrape, or use the Service for commercial purposes without our written permission.

You keep ownership of photos, product scans, and messages you upload ("User Content"). You grant us a limited license to process and display your User Content solely to operate the Service. We will never sell your User Content to advertisers.

Premium is billed via Apple or Google. Subscriptions auto-renew unless cancelled at least 24 hours before renewal. EU users have a 14-day withdrawal right under the Consumer Rights Directive, except where you began using premium features during the withdrawal period.

Skinora is a wellness tool, not a medical device, and its output is not medical advice, diagnosis, or treatment. See our Medical Disclaimer. For any medical concern, consult a licensed dermatologist.

You agree not to: upload images of anyone other than yourself without their consent, use the AI coach for self-harm or harm to others, upload illegal or offensive content, attempt to identify other users, or use the Service to build a competing product.

The Service is provided "as is" and "as available". We do not guarantee: uninterrupted service, error-free analysis, or fitness for any particular purpose. AI analysis may contain errors — do not rely on it for medical decisions.

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the greater of (a) amounts you paid us in the 12 months before the claim, or (b) €50. We exclude liability for indirect, consequential, or special damages. Nothing limits liability for gross negligence, intent, or statutory rights that cannot be waived.

You may delete your account at any time in Settings or by emailing privacy@skinora.io. We may suspend or terminate access for material breach of these Terms, fraud, or legal reasons, with notice where possible.

These Terms are governed by the laws of the Netherlands. Disputes will be resolved in the courts of Amsterdam, except where EU consumer law gives you additional rights in your home country. EU users may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

We may change these Terms. Material changes will be notified in-app at least 30 days before taking effect. Continued use after changes means acceptance.

Questions about these Terms: legal@skinora.io